Virtual Viewing Resources and Frequently Asked Questions

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Browse Our Titles by Streaming Platform & Helpful Tips!

I Used to Go Here Poster
Stage the Culinary Internship Poster
Stage the Culinary Internship Poster
I Used to Go Here Poster
Stage the Culinary Internship Poster
Do my member benefits apply?

YES! We are only able to offer member discount pricing for films that use the AgileLink streaming platform. Unfortunately, we are not able to provide free Tuesday movies for Premium Members.

Gold Card members will receive free access to our virtual offerings through AgileLink unless otherwise noted.

 

Which device can I watch this on?

You can easily watch on your computer, smartphone, or tablet.

If you are unable to cast/mirror from your phone or computer using the settings included on those devices, we highly recommend mirroring by connecting your computer to your TV with an HDMI cable.

How do I purchase a ticket?

For these films, you will need to register for or sign in to a free Agile account. If you’re a Michigan Theater Foundation member, you will use your member login.

Click the ‘Buy Tickets’ button and select add, then proceed to checkout. Click ‘Checkout’, then make a donation (graciously appreciated). On the next page, you will enter your payment information. Click the check boxes at the bottom, and then ‘Make Payment’.

Once your payment has been processed you will receive a confirmation email with a link to watch your rental. As long as you are still within your rental period, you can access your rental from your account or on the film’s purchase page by clicking on the ‘Already purchased? Click here to watch’ button.

How long do I have access to my rental?

Once your payment has been processed you should receive a confirmation email, and the film will become available to you for 48 hours after you push play unless otherwise noted. If the film has yet to appear in your account, you can try refreshing your browser.

Further technical issues/Refund requests

Please fill out our Virtual Screenings Assistance form at the bottom of the page, and someone will respond within the next day.

Eventive

Gordon Lightfoot poster
Gordon Lightfoot poster
Gordon Lightfoot poster
John Lewis Poster
John Lewis Poster
Which device can I watch this on?

You can easily watch on your computer, smartphone, or tablet.

Please visit the Eventive Help FAQ Here for further information about computer/system requirements.

How do I watch on my Smart TV?

Important note: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

If you have an Apple TV, Chromecast (3rd gen or later), or a smart TV enabled with AirPlay or Chromecast, set your computer, mobile device or browser to “AirPlay” or “cast” to the TV device. Unlock the program on Eventive Virtual, then set your player window to full-screen using the icon at the lower right.

Chromecast will work on select Android devices. Chromecast on iOS devices are not compatible with the Eventive platform.

You can also directly connect a laptop or computer using an HDMI cable by doing the following:

  • Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely.
  • Connect one end of the HDMI cable into an available HDMI port on the TV. Take note of the HDMI input number it is being connected to.
  • Plug the other end of the cable into your laptop’s HDMI out port
  • Set the TV to the HDMI Input port that the computer is connected to using the source or display button on your TV remote.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display.
  • Windows: Right-click on the desktop > Display Settings > Click Detect > Click the “Multiple displays” drop-down box and select “Duplicate these displays”) > Click Apply.
  • Mac: Go to the Apple Menu > choose System Preferences > Choose the “Displays” panel > Hold down the “Option” key to show the “Detect Displays” button – note that it replaces the ‘Gather Windows’ button > Click on “Detect Displays” while holding down Option to use the function as intended.
How do I purchase a ticket?

Click on the ‘Unlock Now’ button. Enter your login credentials, payment method, and make your purchase. Be sure to reference your film’s particular Eventive page for film access times, as they are subject to change.

Do my member benefits apply?

Unfortunately, we are unable to provide member discount pricing or free access to our Gold Members for our virtual offerings through Eventive. This is due to our arrangements with the distributor.

By purchasing this film through our website, you continue to provide much-needed support to our theaters as we evenly split the revenue with our distributor partners. Thank you!

Further technical issues/Refund requests

Please reference the Eventive support page here: https://watch.eventive.org/help. For any other technical issues you may have or if you would like a refund, click on the ‘Launch live chat support’ button at the bottom of their page.

Film Movement Plus

Which device can I watch this on?

You can easily watch on your computer, smartphone, or tablet.

The following browsers are supported:
Google Chrome – OSX, Windows, Android – versions 69+
Mozilla Firefox – OSX, Windows – versions 58+
Safari – OSX, iOS – versions 10+
Microsoft Edge – Windows – versions 15+

How do I watch on my Smart TV?

If you have a Smart TV, such as Samsung, it may not be possible to log in or play the content from the built-in internet browser. In other words, it could work, but those browsers are not among our currently supported browsers. If you’d like to try, here are the steps to watch on a Smart TV’s browser:

  • On your TV, open the internet browser and visit the site.
  • Enter your email address, submit, and you will be emailed a link.
  • On a separate device (i.e. another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
  • Go back to your TV browser, and you should be logged in to watch.

If these steps don’t work, then it’s likely that your Smart TV will not be compatible. In this case, you can try connecting your computer or mobile device to your TV using an HDMI cord or casting via Chromecast or Airplay with Apple devices.

Note: At this time, we do not support Chromecast devices that some TVs have built-in. While it may work, our player is not developed to support this and we cannot troubleshoot any issues that may arise.

How do I purchase a ticket?

Create an account or login. Enter your payment information. Click on the ‘Complete purchase’ button. Be sure to reference your film’s sales page for accurate rental access information, as it is subject to change.

Do my member benefits apply?

Unfortunately, we are unable to provide member discount pricing or free access to our Gold Members for our virtual offerings through Film Movement Plus. This is due to our arrangements with the distributor.

By purchasing this film through our website, you continue to provide much-needed support to our theaters as we evenly split the revenue with our distributor partners. Thank you!

Further technical issues/Refund requests

For further technical issues please reference their Help page by clicking here.

For refund request information please click here.

Gathr

Which device can I watch this on?

You can easily watch on your computer, smartphone, or tablet.

How do I watch on my Smart TV?

Gathr films can be streamed to a TV via AirPlay on an iOS device or via Chromecast on an Android device. You may also be able to connect your device directly to your TV via an HDMI cable.

Note: As of now, you are not able to cast or mirror to your smart TV unless using one of the aforementioned devices.

How do I purchase a ticket?

Continue as guest or login. Choose your rental. Enter your payment information, and create an account if you would like.

Do my member benefits apply?

Unfortunately, we are unable to provide member discount pricing or free access to our Gold Members for our virtual offerings through Film Movement Plus. This is due to our arrangements with the distributor.

By purchasing this film through our website, you continue to provide much-needed support to our theaters as we evenly split the revenue with our distributor partners. Thank you!

Further technical issues/Refund requests

Most problems are solved by doing a manual refresh in your browser (Command + R for Mac users or Ctrl + F5 on Windows). If that doesn’t work, please make sure you have a steady internet connection.

For further tech help or to request a refund please e-mail: support@gathr.com

Kino-Now/Kino Marquee

Which device can I watch this on?

You can watch on your computer, phone, or tablet, or cast to your Google Chromecast or Smart TV. You can also download the Kino Now app for Roku or Apple TV (requires tvOS 9.0 or later) and watch the film there.

  • Apple TV – Once you have purchased your ticket to the film on desktop or mobile, follow these steps to install the Kino Now app on your Apple TV (requires tvOS 9.0 or later). You will need to login using the same email address and password you just created.
  1. Turn on your Apple TV and open the App Store.
  2. Search for “Kino Now.”
  3. Install the Kino Now app on your Apple TV.
  4. Once installed, open the app and click the Sign In button.
  5. The app will ask for your email and Kino Now password.

This is a private showing of the film and is hidden from general view. To watch the film please access “My Library” on top of the page. Enjoy the film for five days from the time of purchase.

  • Roku – To install the Kino Now app for Roku, click here. Or search for Kino Now in the Roku App Store.

The first time you open it, it may take an extended time for the app to load. You will be prompted with a code.

Visit kinonow.com/redeem to activate the app.

This is a private showing of the film and is hidden from general view. To watch the film please access “My Library” on top of the page. Enjoy the film for five days from the time of purchase.

How do I purchase a ticket?

To get your ticket, click the Screen button. You’ll have to register for an account if you don’t already have one. After you’ve entered your payment information, your rental period will start immediately and last for five days. You can watch and re-watch as much as you’d like during that period.

Why is my purchase showing up twice? Have I been charged for two rentals?

This is a known bug being worked on, even though the items appear twice, you are only being charged for one rental.

Do my member benefits apply?

Unfortunately, we are unable to provide member discount pricing or free access to our Gold Members for our virtual offerings through Kino-Now/Kino-Marquee. This is due to our arrangements with the distributor.

By purchasing this film through our website, you continue to provide much-needed support to our theaters as we evenly split the revenue with our distributor partners. Thank you!

Further technical issues / Refund requests

For any other technical issues you may have or if you would like a refund, send an e-mail to contact@kinonow.com.

VHX.TV/Vimeo

We Are Little Zombies poster
The Last Tree poster
We Are Little Zombies poster
Which device can I watch this on?

You can watch your purchase on your computer, TV, phone, or tablet. For more detailed information regarding individual devices, please visit the Vimeo Watch Faq page here.

How do I purchase a ticket?
  • Saint Frances – once you’ve entered your personal and payment information, click on complete purchase. You will be sent a link via e-mail to watch the film on Vimeo.
  • Rent: When you rent a VOD, you will be able to stream all the videos attached or added to it anytime during the specified rental period, including bonus content.
  • Buy: When you buy a VOD, you will be able to stream its videos for as long as they remain on Vimeo. If the seller allows, you will also be able to download the videos to your computer and devices, DRM-free.
Do my member benefits apply?

Unfortunately, we are unable to provide member discount pricing or free access to our Gold Members for our virtual offerings through VHX.TV/Vimeo. This is due to our arrangements with the distributor.

By purchasing this film through our website, you continue to provide much-needed support to our theaters as we evenly split the revenue with our distributor partners. Thank you!

Why have I not received my link to watch?
  • Links are being distributed manually by the staff at Oscilloscope. There may be a delay in receiving your link, however, this will not affect your purchased rental period.
Why am I not able to access my purchase?
  • Did you choose to “Rent” the title? If so, please check the title’s rental period on its Vimeo On Demand page in case your rental period ended.  
  • Is it possible that you purchased the film under a different Vimeo account? In order to access your purchase, you must be logged in to the same Vimeo account you used to purchase the title originally. If you think you need help accessing the account you used to make your purchase, let us know and we can help out.
  • The charge may be pending. If your billing statement doesn’t indicate that the charge went through successfully yet, it’s possible that the charge is still awaiting authorization. In this case, if the charge doesn’t go through successfully, it will eventually clear from your billing statement.  
  • Your payment method may have failed. If we aren’t able to charge your payment method successfully, then your purchase won’t go through, and you’ll need to try making the purchase again.
Further technical issues/Refund requests
  • If you’re encountering any technical difficulties regarding the Vhx.tv page or processing your order, contact us at boxoffice@michtheater.org and we will promptly assist you.
  • For any other Vimeo technical issues you may have or if you would like a refund, click here.

Connect your Computer, Phone, or Tablet to your TV

Non-Apple Devices

Screen Mirror / Smart Cast

  • Please note the FAQ section for your rental’s streaming provider as not all streaming providers allow you to connect to your TV using screen mirror/smart cast
  • Most new phones, tablets and computers have the ability to screen mirror/smart cast onto a Smart TV.
  • Make sure your device and your Smart TV are connected to the same WiFi
  • Load up your rental on your device and select the Smart Mirror/Smart Cast option and then select your Smart TV

Apple Devices

Airplay

  • Please note the FAQ section above for your rental’s streaming provider as not all streaming providers allow you to connect to your tv using Airplay
  • Most new Apple devices have the ability to Airplay onto a Smart TV or Apple TV
  • Make sure your Apple device and Smart TV or Apple TV are connected to the same WiFi
  • Load up your rental on your Apple device and select the Airplay option and then select your Smart TV or Apple TV

Computer

HDMI Cord

  • Check to see if your computer and TV have an HDMI input. This is common most TV today but not necessarily available on computers. If your compute does not have this input, you will need to purchase an HDMI adapter.
  • Connect your HDMI cord from your computer to your TV’s HDMI input. 
  • Change the setting on your TV by selecting the appropriate HDMI source. If your TV has more than one HDMI input, both the input and your TV will list which number input is being used (e.g., HDMI 1, HDMI 2)

Chromecast

  • Make sure your Chromecast is plugged into the HDMI port on your TV and is using the same WiFi as your phone, tablet or computer
  • Click on the cast icon to cast what is on your device to your TV
  • Here’s the Chromecast help page

Amazon Fire Stick

  • Make sure your Fire Stick is plugged into the HDMI port on your TV and is using the same WiFi as your computer.
  • Press the Home button and select the option for “Mirroring”
  • On Windows 10 or higher computers, you will see a “Connect” feature come up in the Network & Internet Settings.
  • Here’s a great step-by-step on how to cast from PC to Firestick on Windows 10 from Mashable.

Roku

  • Screen mirroring with a Roku device is not supported with Apple devices
  • Make sure your Roku is connected to your TV and using the same WiFi as your phone or computer.
  • On your phone or computer, “mirror” to the Roku.
  • Here is a Roku guide on what phones and computers can cast to a Roku.

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