We are excited to open our doors on October 9 and welcome back our members and community to these beloved and historic theaters in downtown Ann Arbor. Seating will be limited (20% or less of normal capacity) at every screening, and we strongly encourage that you purchase your tickets in advance online.
But first, let’s talk safety!
Our highest priority is the safety and comfort of our patrons and staff. With funding support from Toyota Motor North America, Research and Development, our team has been carefully and thoughtfully working behind the scenes to implement new health and safety systems and procedures to maximize public health in the new movie-going reality.
On this page, we have laid our Covid Safety Plan to best prepare you for a safe return to the movies at the Michigan Theater and State Theatre. Have a question or concern? Send us an email.
Here’s a handy infographic that highlights our new movie procedures. Feel free to download it to keep for a quick-reference guide.
HAVE QUESTIONS ABOUT RETURNING TO THE MOVIES?
Review our Covid Safety FAQ. Still have a question? Click here to send us an email.
Are masks required?
Yes—everyone is required to wear a mask inside the Michigan and State theaters, even when seated during the screening. By wearing a mask, you help reduce the spread of Covid-19 to those around you according to local, state, and federal heath experts including the CDC.
If you forget to bring yours, we will have disposable ones ready for you to use.
What new measures are in place to create a safe movie-going experience?
We take this question seriously so we’re glad you asked!
With funding support from Toyota Motor North America, Research and Development, we have implemented new health and safety systems and procedures to maximize public health in the new movie-going reality during the current pandemic. We ask that you please help us in keeping everyone safe by wearing your mask and maintaining the proper social distance from patrons not in your party and our staff.
We have put in place significant Covid Safety measures that you will see when you visit the Michigan and the State. This includes:
- We’ve updated our HVAC systems to guarantee 100% outside air flow (eliminating recirculation) throughout both the Michigan and the State.
- Allowing time for enhanced cleaning between screenings by limiting the number of screenings we will offer each week.
- Limiting seat capacity for all of our screenings (20% capacity or less). At the Michigan Theater, seating will be limited to 200 in the historic Main Auditorium and 40 in the Screening Room. At the State Theatre, seating will be limited to 26 in Theatre 1, 20 in Theatre 2, 9 in Theatre 3, and 15 in Theatre 4.
- Tickets for all screenings will be set up using a dynamic seating program that will create a 6′ social distancing bubble around seats purchased for an individual, a couple, or a family. How does it work? See the red box below. Once the three seats were selected (highlighted green), the seats surrounding them were immediately removed from our inventory to allow for necessary social distancing.
- Assigning staff members as Pandemic Response Officers. At least one Pandemic Response Officer will be on duty at all times that a theater is open to ensure that our Covid Safety measures are being adhered to.
- Stationing staff in each theater before and during screenings to ensure social distancing and mask wearing is being adhered to.
- Establishing an entry and exit plan and putting social distancing markers on the floor to ensure minimal contact during the busy time before and after films.
- Closing off select sinks and toilets to allow for social distancing in our bathrooms.
- Setting up stanchions and directional signs throughout our lobbies to guide traffic flow into and out of our lobbies and theaters.
What are the safety procedures for entering the Michigan and State?
Everyone entering the theater lobbies will have their temperatures checked with a No-Touch Forehead Thermometer.
Patrons, staff, volunteers, and delivery personnel will be required to certify that they do not fall into any of the following categories before they may enter the theaters.
- Individuals who currently or within the past fourteen (14) days have experienced any symptoms associated with COVID-19, which include fever, cough, and shortness of breath among others;
- Individuals who have are under evaluation for COVID-19 (for example, are waiting for COVID-19 test results, or have been recently diagnosed with COVID-19); or
- Individuals who believe that they may have been in close contact with anyone suspected or confirmed to have COVID-19.
Contact information will also be gathered from patrons when they purchase their tickets online or in person at the theaters. Following each screenings, patrons will be sent a survey to ask about their movie-going experience.
How have you updated your cleaning procedures?
The health and safety of our patrons and staff is our top priority. We are closing following Governor Whitmer’s Executive Orders and adhering to guidelines provided by the Center for Disease Control and Preservation (CDC) and the Washtenaw Health Department.
We have greatly enhanced our cleanliness, sanitizing, and safety measures at every step of the movie-going experience. Theaters will be fully cleaned before and between screenings. This includes wiping down seats and armrests and sanitizing all high-touch areas such as door handles, elevator buttons, and handrails. Sanitizer stations are also available at all entrances and exits and throughout the theater lobbies.
Products we are you using to disinfect surfaces and the respective contact times:
Clorox Disinfecting Wipes (contact time = 1 minute)
2 oz Bleach/ 32 oz. Water Mixture (contact time = 10 minutes) [Note: This bleach/water mixture is replenished every 24 hours per CDC guidelines.]
What is the best way to purchase my ticket?
We strongly encourage you to purchase your tickets online and in advance of your desired screening day if possible, as seating will be limited (20% capacity or less). Tickets will also be available for purchase day of at both theaters using our low-touch box office. Cash will be accepted.
Gold Card members should also plan on reserving their tickets in advance in their online Agile account.
When you arrive at the theaters, you will be able to scan your ticket from your phone or printed confirmation using contactless self-scan machines set up in the lobbies.
What if I need special accessibility accommodations?
Will I be able to sit with my family/friends?
Yes, but make sure that you buy all your tickets in the same transaction!
Tickets for all screenings will be set up using a dynamic seating program that will create a 6′ social distancing bubble around seats purchased for an individual, a couple, or a family. This is why you need to buy all your tickets in the same transaction.
How does it work? See the red box below. Once the three seats were selected (highlighted green), the seats surrounding them were immediately removed from our inventory to allow for necessary social distancing.
Everyone will need to sit in the seat specified on their ticket.
When should we arrive and what happens if we're late?
Theaters open for seating 30 minutes before the listed showtime. To help with social distancing, please plan to arrive when your theater is open for seating.
When you arrive for screenings in the Michigan Theater’s Main Auditorium or Screening Room, please join either the “Already Have A Ticket” or “Need To Buy A Ticket” social distance line up.
If you arrive late, a staff member or volunteer will help safely take to your assigned seats.
Can I use my member benefits?
Yes! And we will be on open on Tuesdays so that you can take advantage of your Member Tuesday benefits.
Additionally, as we slowly open with limited seating capacity, we will be offering our members the chance to reserve their tickets online before we open ticket sales to the public on Monday, October 6.
What if I purchased a ticket but can no longer attend?
Ticket refunds will be allowed up until the stated start time of the screening.
If it is the day of your screening, please call 734-668-8397 and ask to speak to the manager about a ticket refund.
If it before the day of your screening, please call 734-668-8397 and ask to speak to the Box Office or email firstname.lastname@example.org.
What about concessions?
As part of a thoughtful approach to welcoming our members and community back to the movies at the Michigan and State, concessions will remain closed during public screenings. Carry out concessions will be available to take home following each screening. We will begin to sell concessions for consumption during movies when we believe it to be safe.
Miss popcorn at the movies? Email Patty Havey, Director of Operations, and ask about enjoying concessions as part of our private screening rentals!
How often will the bathrooms be cleaned?
Bathrooms will be fully sanitized before and after each screening and will be regularly spot checked.
Some stalls and urinals will be closed to adhere to social distancing needs, and we will also limit capacity for how many can enter the bathrooms at one time.
What procedures are in place for theater staff and volunteers?
Over the past six months, we have made sure that all of our staff members are fully trained for this new movie-going reality, including taking the ServSafe Reopening Guidance: COVID-19 Precautions online course and staying up-to-date on the guidelines provided by the Center for Disease Control and Preservation (CDC) and the Washtenaw Health Department.
As we are able to bring volunteers back into the theater, we will also ensure that they are trained on all of our Covid Safety measures.
All staff and volunteers will be required to answer screening questions and test their temperature tests before entering the building each day. Masks will also be required at all times and the use of gloves when dealing with concessions and other possible high touch areas.
If I'm not ready to attend a public screening, is the theater available to rent for a private movie screening?
Absolutely! You can now rent one of our theaters for a private movie gathering of up to 20 people. Plus, concessions will be made available.